Privacy Policy

Policy effective from 1st August 2019.

Cambridge Aid

This privacy policy sets out how Cambridge Aid (“we”/”us”) uses and protects any information that visitors and users of this website (“you”) may supply to us.

Cambridge Aid may change this policy from time to time by updating this page and all changes are effective as soon as they are posted on this page. 

Privacy Notice for Potential Grant Beneficiaries

Cambridge Aid uses personal data about potential grant beneficiaries to determine whether to award a grant to help relieve social distress or financial difficulty.

Cambridge Aid is committed to its legal and ethical responsibilities to handle personal data securely and not share it with any other organisation without the explicit permission of the individual.

Personal information in any application form is retained for 18 months and then destroyed. This is to allow Cambridge Aid to:
(a) check whether it has given a grant to the individual within the last 12 months, without there being any change of circumstances and;
b) provide evidence for any audit or independent examination that Cambridge Aid’s most recent annual financial statement is soundly based

What We May Collect:

Cambridge Aid is committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified when using this website; you can be assured that it will only be used for the legitimate purpose of processing grant applications or offering advice.

You may withdraw your consent at any time by contacting us directly via

    What We Do Not Do:

    Maintaining your privacy is very important to us, so we do not sell, rent, loan, or otherwise distribute any identifiable personal information to any third party.

    Information we hold will only be released if legally required to do so and we will not hold on to any information longer than is expressly necessary for the purpose of providing you with services or goods.

    We do not knowingly collect or solicit personal information belonging to children beyond that which is needed to assess applications for grants. In the event that we have collected such information, we will delete it as quickly as possible.


    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    When you enter sensitive information (such as log-in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

    We may use a credit card processing company to bill you if you make donations. This company will not retain, share, store or use personally identifiable information for any other purposes.

    How We Use Cookies:

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to Other Websites:

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Our website includes social media features, such as the Facebook Like button and other widgets that run on our website. These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the organization providing it.

    Controlling Your Personal Information:

    You may choose to restrict the collection or use of your personal information in the following ways:

    • Whenever you are asked to fill in a form on the website, we will provide unmarked checkboxes which you may click on to indicate that you are happy for your information to be used by us for marketing purposes
    • If you have previously agreed to us using your personal information for direct marketing purposes, you may withdraw consent at any time by writing to or emailing us at

    You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR) (EU) 2016/679. If you would like a copy of the information held on you please write to Cambridge Aid, 66 Devonshire Road, Cambridge, CB1 2BL.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioners Office.

    For more information on our Complaints Procedure, please click on this link.


    I want to say a huge big thank you to Cambridge Aid for all the funds you have given the families and individuals throughout the year.

    It has made such a difference to many families – not just for the essentials, and I can’t tell you how often people have been in tears as the gesture is so poignant for them. The money will definitely make such a difference to the families this year.

    – Suzi Gilbey

    Financial Inclusion Officer, Cambridge City Council

    Get In Touch

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    If you are looking to get help from us, you need a sponsor to fill in the application form.
    You can find more information here.

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