Policy effective from 1st August 2019.
Cambridge Aid may change this policy from time to time by updating this page and all changes are effective as soon as they are posted on this page. When we change the policy in a material manner, we will notify you via email and/or a prominent notice on our website, prior to the change becoming effective and update the “effective date” at the top of this page.
Privacy Notice for Potential Grant Beneficiaries
Cambridge Aid uses personal data about potential grant beneficiaries to determine whether to award a grant to help relieve social distress or financial difficulty.
Cambridge Aid is committed to its legal and ethical responsibilities to handle personal data securely and not share it with any other organisation without the explicit permission of the individual.
Personal information in any application form is retained for 18 months and then destroyed. This is to allow Cambridge Aid to:
(a) check whether it has given a grant to the individual within the last 12 months, without there being any change of circumstances and;
b) provide evidence for any audit or independent examination that Cambridge Aid’s most recent annual financial statement is soundly based
What We May Collect:
Cambridge Aid is committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified when using this website; you can be assured that it will only be used for the legitimate purpose of administering your account and to provide the products and services you have requested from us.
We may collect the following information under the lawful basis of consent, that you knowingly supply us through e-mail, form completions or telephone conversations; which we deem necessary for the purpose of providing you with goods, services and information you request from us:
- Name and job title (so that we know who we are addressing)
- Contact information including email address (so that we can respond to your enquiry)
- Demographic information such as postcode, preferences and interests
- Other information relevant to our services, such as information about your business and premises from which you trade (E.g. the name or address of your café or retail business)
We will not collect any prohibited or high-risk data, such as information about your race, religion, politics, union membership, convictions or health.
You may withdraw your consent at any time by contacting us directly via firstname.lastname@example.org.
How We Use Your Information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- To provide you with services or information.
- We may use the information to improve our services.
- We may display personal testimonials on our website or social media profiles in addition to other endorsements with your informed consent and in a format that you are comfortable with. If you wish to update or delete your testimonial, you can contact us at email@example.com.
- We may periodically send emails about new developments, fundraisers, or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or post. We may use the information to customise this website according to your interests.
What We Do Not Do:
Maintaining your privacy is very important to us, so we do not sell, rent, loan, or otherwise distribute any identifiable personal information to any third party.
Information we hold will only be released if legally required to do so and we will not hold on to any information longer than is expressly necessary for the purpose of providing you with services or goods.
We do not knowingly collect or solicit personal information belonging to children beyond that which is needed to assess applications for grants. In the event that we have collected such information, we will delete it as quickly as possible.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
When you enter sensitive information (such as log-in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We may use a credit card processing company to bill you if you make donations. This company will not retain, share, store or use personally identifiable information for any other purposes.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information:
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, we will provide unmarked checkboxes which you may click on to indicate that you are happy for your information to be used by us for marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may withdraw consent at any time by writing to or emailing us at firstname.lastname@example.org
You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR) (EU) 2016/679. If you would like a copy of the information held on you please write to Cambridge Aid, 66 Devonshire Road, Cambridge, CB1 2BL.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioners Office.
For more information on our Complaints Procedure, please click on this link.
It has made such a difference to many families – not just for the essentials, and I can’t tell you how often people have been in tears as the gesture is so poignant for them. The money will definitely make such a difference to the families this year.“
– Suzi Gilbey
Financial Inclusion Officer, Cambridge City Council